Privacy

UK Instant Services Ltd provides Ronove. This notice covers the Ronove website and subscriber accounts.

Subscribers

We use the details of your company and the people who manage your account (names, work emails, phone numbers, role) and your billing records to provide and bill the service, to keep it secure and to meet legal duties (for example keeping invoices for 6 years). Our lawful bases are contract, legal obligation and legitimate interests.

Your company's own data

Data you put into Ronove about your employees, applicants and clients belongs to you. You are the controller and we process it only on your instructions, as set out in the Terms of Use (clause 7).

Who we share with

Our UK hosting provider; and, only when used, Stripe, PayPal, GoCardless, Klarna, Companies House, Meta (WhatsApp), Google, Twilio (telephone) and Anthropic (the AI assistant).

Website chat and enquiries

If you use the chat on www.ronove.io, we keep the conversation so our team can answer you. If you choose to leave your name, email, phone number or social media profile, we use them only to reply to your enquiry and keep a record of our calls and emails with you (legitimate interests; you can ask us to delete them at any time). Answers may be written with the help of an AI assistant.

Cookies and website visits

Cookies needed to keep you signed in, and to remember your cookie choice and your chat, are always used. Only if you press Accept, we also use analytics: a random visitor code stored in your browser, and a record of the pages you view and for how long, where you came from (for example a search engine or an advert link), what you searched for on our site, your type of device, browser, operating system, screen size, language and time zone, and your approximate location (country, and town if available) worked out from your internet address. We store the internet address shortened, keep this for 13 months, never sell it and don't use it for advertising elsewhere. You can change your choice any time with “Cookie settings” at the bottom of each page.

Your rights

You can ask for a copy of your data, or for it to be corrected or deleted, by emailing contact@ukis.io. You can also complain to the Information Commissioner's Office (ico.org.uk).